Service Desk
Internal ticketing and agent support request management.
OperationsAvailable in the Operations release
Open Tickets
4
SLA Breached
1
-1 vs last 7d
Avg Resolution
4.2h
Resolved (7d)
2
All Tickets(7)
| ID | Subject | Requester | Category | Priority | Status | SLA | Assigned To | |
|---|---|---|---|---|---|---|---|---|
| TK-1041 | Headset not connecting to softphone | Marcus Chen | IT Hardware | Medium | Open | 14h left | IT Support | |
| TK-1040 | Unable to access RetailCo CRM | Jordan Williams | System Access | High | In Progress | 3h left | Raj Iyer | |
| TK-1039 | Payslip for Feb 2026 incorrect | Aisha Okonkwo | Payroll | High | In Progress | 1h left | Sandra Liu | |
| TK-1038 | Request for ergonomic keyboard | Lena Kowalski | IT Hardware | Low | Open | 28h left | Unassigned | |
| TK-1037 | Schedule conflict — Mar 22 shift | Carlos Reyes | Scheduling | Medium | Resolved | — | David Park | |
| TK-1036 | Password reset — FinServ portal | Tyler Brooks | System Access | Medium | Resolved | — | IT Support | |
| TK-1035 | Collections script outdated on KB | Priya Sharma | Knowledge Base | Low | Open | 6h left | Unassigned |