Avg QA Score
85.2%
+0.6 vs last week
Pending Calibration
1
Need review
Evaluations (30d)
12
+2 vs prior 30d
Draft / Open
1
Not yet submitted
| Agent | Evaluator | Score | LOB | Call ID | Date | Status | Actions |
|---|---|---|---|---|---|---|---|
MC Marcus Chen | Omar Hassan | 88/100 | Customer Support EN | CALL-10441 | 2026-03-15 | Final | |
PS Priya Sharma | Omar Hassan | 92/100 | Customer Support EN | CALL-10442 | 2026-03-15 | Final | |
JW Jordan Williams | Omar Hassan | 79/100 | Customer Support FR | CALL-10438 | 2026-03-14 | Submitted | |
MC Marcus Chen | Omar Hassan | 76/100 | Customer Support EN | CALL-10425 | 2026-03-12 | Final | |
JW Jordan Williams | Omar Hassan | 81/100 | Customer Support FR | CALL-10418 | 2026-03-11 | Draft | |
MC Marcus Chen | Omar Hassan | 85/100 | Customer Support EN | CALL-10388 | 2026-03-05 | Final | |
JW Jordan Williams | Omar Hassan | 72/100 | Customer Support FR | CALL-10382 | 2026-03-04 | Submitted |