RC

Welcome, RetailCo

Read-only Portal

Customer Support EN/FR · Apex Contact Solutions

Client Dashboard

Your workforce performance at a glance

Current Headcount

48

Customer Support

+2 vs last month

Open Requisitions

6

3 in interview stage

+1 new this week

Avg QA Score

85.8%

EN + FR combined

+1.2 vs last month

SLA Compliance

97.4%

Target: 95%

+0.3 vs last month

Headcount Trend

Your Active Agents

NameLOBSince
SM
Sarah Mitchell
Customer Support EN, Customer Support FR2021-03-15
MC
Marcus Chen
Customer Support EN2022-07-01
PS
Priya Sharma
Customer Support EN2022-09-12
JW
Jordan Williams
Customer Support FR2023-01-20
OH
Omar Hassan
Customer Support EN2021-05-17
SD
Sofia Deluca
Customer Support EN, Customer Support FR2020-11-30
Read-only view. This portal provides visibility into your workforce metrics managed by Apex Contact Solutions. For changes or inquiries, contact your account manager.