Dashboard
RetailCo · Apex Contact Solutions
Active Agents
58
Across all LOBs
+4 vs last month
Open Requisitions
3
2 high priority
+1 new this week
Avg QA Score
88.6%
Last 8 weeks trend
+0.4 vs last week
In Onboarding
4
Avg 18 days to complete
-1 vs last week
Agent Headcount by LOB
QA Score Trend (Last 8 Weeks)
Recent Requisitions — RetailCo
Customer Support Agent EN
RetailCo · Customer Support EN
Interview4 candidates
Bilingual Agent FR/EN
RetailCo · Customer Support FR
Screening3 candidates
Quality Analyst
RetailCo · Customer Support EN
Open0 candidates
Today's Attendance
Mar 18, 2026MC
Marcus Chen
Customer Support EN
JW
Jordan Williams
Customer Support FR